COVID-19 Safety & Precaution Message

We understand the concerns and questions that the novel coronavirus (COVID-19) has brought to the area and felt it was important to connect with you, our loyal clients, to share information that can help put your mind at ease, and assure you we are staying on top of the emerging information as it becomes available.

Other important points we’d like to share regarding visiting our office:

• Our office hours will remain the same: Monday-Friday 8:00am-6pm and Saturday 8am-1pm. We are continuing to see healthy and sick pets at this time. We ask that you call to schedule an appointment and refrain from walk-in appointments, as we are trying to limit persons waiting in the lobby.
• In an attempt to limit client interaction in our lobby we will be employing concierge service. This means we are asking that you call from the car when you arrive to check in for your appointment. You may wait in the car and we will come out to lead you directly into an exam room. We are offering the option to remain in your car if desired and we will return your pet after their appointment.
• Now is a good time to be sure your pet has 30 to 60 days of medications and food on hand. Call us at (904) 720-4479 to place your order or shop at our online store and have items shipped directly to your home.

We are committed to limiting the impact of COVID-19 while remaining OPEN to serve the community. Here are some precautions we are taking:

• The disinfectants we use year-round are effective against Coronavirus. As a healthcare practice, we have routine processes in place to stop disease transmission in pets.
• We have increased the frequency of disinfecting client touchpoints (i.e. bathrooms, doorknobs, etc.) Because everyone can benefit from additional training, all staff has had a thorough review of disinfection and handwashing processes.

For our clients, we offer alcohol-based hand sanitizer in our lobby and have a sink in which you may wash your hands with soap and water on request. At this time we will not be allowing clients into our treatment area, including to use the restroom, simply to limit areas with public access.

Our dedicated staff has been advised to remain at home if they are running a fever or if a family member is suspected of having COVID-19. We also ask our clients to consider rescheduling or having a friend/family member bring their pet in if they are feeling ill.

If you have any questions or concerns, please do not hesitate to call our office at (904) 720-4479 to discuss the current situation further. We will be keeping you up to date as we learn more and gather more information.

Best Wishes,

The Careteam at Lakewood Animal Clinic